Online Ordering Terms & Conditions

1. These terms and conditions apply to online ordering services, excluding Johnsons Bridal, which has terms and conditions specific to that service. They do not cover in-branch services provided by Johnson Cleaners UK Ltd.

2. All transactions made through our website are subject to our acceptance.

3. Item prices shown on the online ordering section of the website are inclusive of VAT.

4. Minimum order value for online ordering is £30.00. This does not include additional items such as Priority Club membership or delivery charge.

5. We reserve the right to limit the locations where all or selected online ordering services are available. No services are available outside of mainland Scotland, England and Wales.

6. Collection and deliveries for this service are through our courier partner GeoPost (Interlink). Collection and delivery slots are Monday - Friday, 9am-5pm only. Weekends and bank holidays are excluded. Delivery restrictions apply. All services are limited to mainland Scotland, England and Wales. Customers on the mainland of the Scottish Highlands (postcodes AB31-AB55, PH15-PH18, G83, IV(all), KW0-KW14, PH19-PH31, PH34-PH40, PH49-PH50) can use services available in their area, however service times will be extended due to extended delivery times through Interlink in these areas.

7. All orders will be collected by our courier and placed in a special container to protect them during transit. All orders must fit into one or more 50x68x27 cm containers. We reserve the right to refuse items that cannot fit into a container of this size, please ensure that your item will fit before placing your order, otherwise your item will not be collected but you may still be charged for the courier's journey.

8. The delivery charge will usually be £6. However, if the size and type of items in your order will require multiple parcels, you will be charged £10 due to increased courier costs. This charge is clearly displayed on the Order Summary page before you proceed to payment.

9. Your order will automatically be returned to your collection address.

10. Please note that any packaging you use to send us your items will not be delivered back to you.

11. Prior to cleaning your items will be inspected against your order form. In the case of a clear discrepancy our Customer Care team will contact you to discuss any payment variance or the return of your items.

12. We will treat any marks highlighted and discovered during inspection using proven cleaning processes, materials and our expertise to achieve the best results possible. However, we cannot guarantee that all stains can be completely removed from all fabric types.

13. Service times vary by item. While many items can be returned in one week, longer services times will apply for specialist services such as suedes, leathers and rugs. Your full order will be returned in one delivery. If your order includes an item with a longer service time your estimated delivery date will take this into account. The estimated delivery date is clearly shown on the order summary page, before you proceed to payment.

14. Estimated delivery dates are an estimate. Items which require extra treatment, for example due to difficult to remove marks, delicate or unusual fabrics, may require longer to care for. You will be notified once your order is cleaned and will be advised of the actual delivery date.

15. The price for small curtains is based on 55in x 46in. Medium Curtains; 72in x 66in and Large curtains; 99in x 99in.

16. The Priority Club Curtain Deals refer to up to large, £35; 99” x99” and extra-large, £50; 138” x 138”.

17. When ordering laundry bags please note that coloured and white items must be supplied in separate bags. Remember to check all care instructions as we are unable to take responsibility for items that are 'dry clean only', 'hand wash only' or 'non tumble dry'.

18. We do not accept memory foam mattress toppers.