How does it work?
To access Johnsons the Cleaners services in your local Waitrose or John Lewis branch, follow the simple steps below;
- Head to your nearest participating Waitrose or John Lewis branch
- Take your items to the Welcome Desk and give them to the shop Partner working on the desk
- The Waitrose/John Lewis Partner will take in and ticket your items ready for collection by our logistics manager
- You will be asked to make payment for your items in the Waitrose/John Lewis shop as normal
- Our logistics manager will collect your items and take them to one of our laundry and dry cleaning hubs
- Our colleagues will inspect your items upon arrival at the hub
- Your items will be cleaned by our expert technicians
- Your items will be delivered back to your local Waitrose branch within 3 days after you dropped them off. Specialist items, including wedding dresses will take longer.
- You will receive a text message to notify you when they arrive back at the Waitrose/John Lewis branch
- Visit you Waitrose/John Lewis branch at your convenience and collect your items from the Welcome Desk
Visited us recently?
We'd love to hear your thoughts on the experience you received when visiting our branches.
As a thank you, we will email you a voucher for a discount off of your next shop with us.