The following relate only to Johnsons Bridal Online Service
1.0 Standard service time for our bridal gown cleaning and preseveration service is 3 weeks. However, prior to cleaning the dress will be inspected against the style type selected. In the case of a clear discrepancy our Customer Care team will contact you to discuss any payment variance or the return of your dress. In the circumstances that additional charges occur, the customer will need to approve these charges consequently standard service time is increased proportionately.
1.1 JOHNSON CLEANERS ENDEVOUR TO ENSURE ALL ITEMS IN OUR CARE ARE TREATED WITH EXPERT CARE AND ATTENTION TO ACHEIEVE THE BEST POSSIBLE RESULTS.
In the rare event of loss or damage to an item, Johnson Cleaners pay compensation in line with the Fair Compensation Guidelines as provided by the Textile Services Association. It is mandatory to enter the value of your gown when ordering the cleaning and preservation service. In the event the declared purchase price of the dress is more than the actual purchase price as per the proof of purchase, the actual purchase price will override for the purposes of compensation. Compensation will be proportionate to the value entered in line with Fair Compensation Guidelines. Proof of purchase must be provided for the purposes of compensation.
1.2 Johnson Cleaners Priority Club discount cannot be applied to Johnsons Bridal services.
1.3 Wedding gowns are designed to be ones off special occasion items. They are cleaned in a gentle process, but the age, storage conditions, nature of the marks and the construction of the fabric influence the removal of the marks. In spite of the gentle cleaning process used, beads and trims are occasionally loosened by the process and can fall off. Cleaning can sometimes highlight mark or damage not noticeable prior to cleaning.
1.4 We cannot identify all such problems listed in section 9.3 before cleaning but will take the up most care to minimise them.
1.5 Collection and deliveries for this service are through our courier partner GeoPost (Interlink). Collection and delivery slots are Monday - Friday, 9am-5pm only. Weekends and bank holidays are excluded. Delivery restrictions apply. All services are limited to mainland Scotland, England and Wales. Customers on the mainland of the Scottish Highlands (postcodes AB31-AB55, PH15-PH18, G83, IV(all), KW0-KW14, PH19-PH31, PH34-PH40, PH49-PH50) can use services available in their area, however service times will be extended due to extended delivery times through Interlink in these areas.
1.6 Our courier service will only attempt collection twice, if both collections are missed, the customer must contact DPD directly to arrange the collection.
1.7 Johnson Cleaners can ONLY deliver the item back to where it was collected from, delivery restrictions apply. Available in UK Mainland only
1.8 The Textile Services Association guidelines indicate that fair and reasonable compensation be paid on the basis of allowing for wear and tear and the age of the item.
1.9 Johnsons Bridal Feedback Prize Draw Rules: One winner is selected by random each month. The winner will receive £25 in high street vouchers and will be notified by post. Only one entry per person. There is no cash alternative. Promoter: Johnson Cleaners, Pittman Way, Preston, PR2 9ZD.
2.0 Johnsons Bridal Gift Box
Service redeemable online only through johnsonsbridal.com. The gift card can only be redeemed once. The unique gift card number will wipe the cost of a dress clean and standard delivery only on Johnsons Bridal. Dresses with a value of £2,500 or more will incur an additional cost, and express delivery will also incur a £25 fee. The gift is valid for 12 months from purchase and for 6 months once activated. No discount can be applied to the purchase price.
Use of cookies: necessary cookies are used to make our site work. We'd also like to set additional cookies as outlined in our Privacy and Cookie Policy.